Privacy Policy

Boost IV Infusions (ABN 19 144 713 759) ('we', 'us', 'our') is committed to protecting the privacy of your personal information and health information. This Privacy Policy explains how we collect, use, disclose, and manage your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Because we collect health information as part of our clinical assessment process, we are subject to the additional obligations that apply to organisations handling sensitive information under the APPs.

We may collect the following types of personal and health information:

Personal details: your full name, phone number, email address, and suburb or location.

Health-related information: any relevant medical history, current medications, or other health details you voluntarily provide to assist in assessing your suitability for treatment (including, where applicable, bloodwork results or clinical notes shared during consultation).

We only collect health information that is reasonably necessary for the provision of our services.

We collect information directly from you through the following channels:

The enquiry form on our website (boostivinfusions.com.au).

Phone calls, SMS messages, or email correspondence.

Verbal or written communication during consultation with one of our registered practitioners.

We do not collect personal information from third parties without your knowledge or consent, except where permitted by law.

We collect and use your personal and health information for the following purposes:

To respond to your enquiry and communicate with you about our services.

To assess your clinical suitability for treatment prior to administration.

To arrange and deliver mobile IV infusion or intramuscular injection services.

With your consent, to contact you about future services, promotions, or offers from Boost IV Infusions.

To comply with our legal and professional obligations as a registered health service provider.

Your health information is only shared with the registered medical practitioner or qualified health professional directly involved in approving or delivering your treatment.

We do not sell, rent, or disclose your personal or health information to third parties for unrelated commercial purposes.

We may disclose information where required or authorised by law, or where you have provided your express consent.

We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Information submitted via our website is transmitted using industry-standard encryption. We retain information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

By submitting an enquiry through our website or contacting us directly, you may consent to receiving occasional communications from Boost IV Infusions regarding future services, promotions, or offers.

You may withdraw this consent at any time by contacting us at erol@boostivinfusions.com.au or by following the unsubscribe instructions in any marketing communication we send.

You have the right to request access to the personal or health information we hold about you, and to request that any inaccurate, incomplete, or out-of-date information be corrected.

To make such a request, please contact us at erol@boostivinfusions.com.au. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

If you have a concern about how we have handled your personal or health information, we encourage you to contact us directly in the first instance so we can attempt to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

For any privacy-related enquiries, requests, or complaints, please contact us:

Phone: 0425 532 033

Email: erol@boostivinfusions.com.au

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version of this policy will always be available on this page.

We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.